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Frequently asked questions

How many people can you accommodate for Events?arrow

We can do events for as few as 10 people, perfect for small parties and business meetings. We can also manage up to 400 people for larger events like conferences and weddings.

Can I book a whole theater out?arrow

Absolutely. All of our theaters as well as our other spaces are available for rentals. Check more information about our Theaters here or about our other Venues here.

Can I order food while watching a movie in the theater?arrow

Absolutely, it’s one of our unique features and we offer the convenience of ordering through an app directly from your seat. Our full menu is available throughout all the theaters.

How do I purchase tickets to a movie?arrow

The best option is going to tickets.thearthouz.com and purchasing directly or through our Movies link in the main navigation of our website. We also offer an app for downloading on both iOS devices or Android which is also accessible from the links at the bottom of our website. Alternatively for Android devices click here, or for iOS click here.

Does my child need a ticket?arrow

The Child Admission Policy may vary across events, please refer to the ‘Admission Policy’ tab on the relevant event page for more details.

What happens if a show is cancelled or postponed?arrow

Cancellation or postponement policies may vary across events. Please visit the relevant event page for up-to-date announcements and refund information on cancelled or postponed events.

Is there a need to provide my personal details when purchasing tickets?arrow

Yes, it is important to provide your personal details so that the authorized ticketing agent can assist you with your booking where required and contact you for any changes or cancellation to the event you booked for.

What should I look out for before coming down to an event?arrow

Please check out the event guide available on the relevant event page and via your email and familiarize yourself with the full Terms & Conditions of Sale and Entry prior to arriving at the event.

Do I need to have accounts to buy tickets to events at Arthouz?arrow

To purchase tickets to an event at the Arthouz, you must have an account set up with the authorised ticketing agent appointed to sell tickets for the event of your interest.